Overview

  •  46510
  •  Banking
  •  South Africa
  •  Kwazulu Natal
  •  Dolphin Coast
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Job Details

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.

Job Purpose

  • To take demand from walk-in customers for any cash related matters (e.g., teller, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.

Key Responsibilities/Accountabilities

Determine customer demand:
  • Engages with walk-in customers in order to understand what matters to the customer (i.e. determine the what, why, when, where and how) and delivers against those demands.
  • Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer).
  • Takes ownership of every cash demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.
  • Understands the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk).
  • Deals with general customer enquiries (as and when necessary) ranging from product questions to customer account activities (e.g., statements, debit order information, etc.)
Deliver on customer demand: telling / bulk cash:
  • Attends to cheque encashments, PlusPlan withdrawals, cheque and/or cash deposits, bulk deposits, cash payroll cheques, etc. in line with laid-down procedures.
  • Attends to requests for change transactions.
  • Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.
  • Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation.
  • Accepts cash deposits in canisters and stop-loss bags from security guards, following laid-down instructions regarding receipt and handling of canisters as well as acceptance of deposits (these functions are performed under CCTV surveillance).
  • Pays out bulk cash orders and float requisitions, prepared according to customer specifications.
  • Ensures that items cashed are technically correct and signed, according to laid-down instructions.
  • Adheres to all laid-down policies and procedures regarding the handling, locking away and security of cash.
  • Attends to value transactions.
  • Assists with cash transactions captured by employees that do not operate tills.
Automated Teller Machine (ATM) and Automated Note Acceptor (ANA) terminals:
  • Controls ATM keys according to laid-down procedures.
  • Adheres to laid-down procedures regarding the control, movement and take-over of cash.
  • Undertakes ATM / ANA contingency procedures.
  • Replenishes ATM / ANA cash according to laid-down procedures.
  • Ensures that the canisters hold sufficient cash for weekends and public holidays.
  • Monitors cash levels and clears / orders cash to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.
  • Balances the cash in ATM / ANA on a bi-weekly basis.
  • Completes and balances ATM / ANA cash specification.
  • Releases cash paid out figures.
  • Loads good quality notes in the ATM machines in accordance with the South African Reserve Bank [SARB] minimum requirement.
  • Conducts daily maintenance on the ATM / ANA machines:
  • Ensures ATM / ANA machines are clear of cash jams and retained cards to increase uptime, as and when required.
  • Replenishes ATM / ANA stationery.
  • Ensures maximum up-time by reporting systems or technical problems to ATM Control immediately and follows up in need to ensure that corrective action is taken.
  • Ensures that the print on transaction records is legible for all ATM / ANA machines.

Preferred Qualification and Experience

  • Completed secondary school/high school/A levels/Matric.
  • FSB listed qualification preferable
  • 1-2 Years Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cheques and cash handling. Knowledge of the functions of other departments within the branch.

Knowledge/Technical Skills/Expertise

  • Customer Understanding
  • Product Knowledge
  • Application and Submission Verification
  • Processing
  • Customer Acceptance and Review
  • Banking Process and Procedures
  • Heart of Customer Experience
  • Client Retention
PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to TransactionFraudOpsSA@standardbank.co.za